Handbook
This handbook is designed to support staff responsible for content moderation and platform administration. It provides practical guidance on content policies and moderation procedures, helping teams identify and respond effectively to content flagged either by users or through the ICT tool.
The document clearly outlines the steps to follow, including dispute resolution and mediation processes. In cases involving unlawful online hate speech, the mechanism connects with the relevant national systems and authorities.
The overall aim is to offer a simple, practical and user-friendly framework, complemented by a clear user guide for the ICT tool.
