State of art
The PLOUTOS consortium conducted a desk and field research in 6 pilot countries. In particular, the survey referred to the collection of existing literature about financial literacy and business language and the identification of the main obstacles faced TCNs (with the use of structured questionnaire translated in partners’ national language and Arabic) when accessing financial services at each partner’s national level. Both qualitative and quantitative research methods and tools were developed based on former relevant studies, existing literature and EU legislation.