The fifth module of the SeasonREADY training material (6 modules) is dedicated to food and beverage services in tourist and hotel facilities. Serving food and drink is a complex task that requires a sense of responsibility and care since it requires a constant contact with people, foreign or native, with different and well-defined personality traits. Keeping in mind the main rules of food safety and carefully managing the spaces contribute to increase the level of the service offered to customers, which in turn could influence their choice to return in the future or recommend it to their friends.

At the end of this module, you will be able to:

• set a table;
• maintain a professional appearance;
• handle the requests of guests and colleagues in a professional and polite manner;
• use your knowledge of quality standards to improve the service of the restaurant.

The material includes theory, methods, approaches, reflection and practical application exercises, self-assessment exercises and external resources.