How to enhance competitiveness of small and medium-sized enterprises in hospitality and tourism sector?
How to foster the productivity and motivation of seasonal workers?
What is the best training to deliver the proper mix of skills, knowledge and attitudes required?
In Italy, as well as in Greece and Croatia, most tourism enterprises are small and medium-sized and often run by families. Employees in such small businesses may lack a specific education or training which can result in lower level of customer service, reduced job satisfaction and poor morale leading to a high turnover and costs associated with hiring and training new staff.
SeasonReady project intends to provide a work-based learning programme designed to close the skill-gap of seasonal hospitality and tourism workers and so improve the competitiveness of tourism enterprises and whole sector.
On 13th and 14th November 2017, partners of the project met for the first time at the kick-off meeting in Zagreb:they planned the un-coming research and discussed the methodology of work-based learning and its adaptability to the specific needs of the hospitality sector in each region.
During all the stages of the project, partners will conduct:
- an in-depth research on training needs and preferences of small and medium hospitality and tourism enterprises considering regional contexts in partner countries;
- the developing of a based on the findings methodological framework of work-based learning and a training material tailored to the needs of seasonal hospitality workers;
- a training that will provide in-house trainers with the skills and learning techniques to train their seasonal workforce in three key areas – front-line operations, food and beverages services and housekeeping.
After piloting of the training, partners will summarize their recommendations for the sustainable exploitation of project products in a Guide for stakeholders.
SeasonReady is a two and a half year project co-financed by Erasmus+ programme of the European Union carried out by six partners:
- Institute for Tourism (Croatia, coordinator);
- Chamber of Trades and Crafts (Croatia);
- Olympic training & consulting Ltd (Greece);
- Peloponnese Tourism Organization (Greece);
- Confesercenti Provinciale di Palermo (Italy);
- CESIE (Italy).
If you are interested in cooperating with us in Palermo, do not hesitate to contact Cecilie Grusova.